Plumbing · Columbus, OH

Top 3 map pack in 5 cities and 2x emergency calls for an Ohio plumbing company

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The challenge

Riverside was a well-run plumbing company doing $3.8M with strong reviews but they weren't showing up on Google Maps for the searches that mattered. Emergency calls were flat and a private-equity-backed competitor was outspending them on paid.

What we did

Google Business Profile deep clean

Fixed miscategorized primary categories, rebuilt service and area lists, and started a weekly posting + photo upload cadence tied to real jobs.

Review velocity system

Integrated with their Housecall Pro dispatch to trigger review requests 20 minutes after job completion. Weekly review count went from ~4 to ~26.

City-specific service pages

Built 40 unique service × city pages targeting the metros where they had real service coverage, no fake addresses, no doorway garbage.

LSA + brand defense

Ran LSAs on emergency plumbing keywords and defensive brand campaigns against the PE-backed competitor buying their brand name.

The results

0 cities
In the top 3 map pack
0.0x
Emergency service calls
0.0x
ROAS on LSA spend
"Our techs used to sit in trucks waiting for dispatch. Now dispatch is calling techs asking where they are."
J. Alvarez
GM, Riverside Plumbing

Services used

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